Maintenance Manual

The Maintenance Manual includes complete instructions and forms for homeowners' maintenance requests. As part of our Warranty and Customer Service programs, owners will have the opportunity to submit 30-day and 11-month checklists outlining any items that require our attention. Items such as surface blemishes that were not pointed out during the walk-through, are not warranty items. Requests must be submitted to our customer service department in writing and should include name, lot number/address and a phone number applicable between 8 a.m. and 5 p.m. The request can be faxed to Nino Homes at 831-635-0740 or emailed to info@ninohomes.com. We will acknowledge the request within three working days. The request will then be scheduled for the next available customer service work day.

If the request is an emergency, please call 831-635-0745.